Will you work with my insurance company?

Yes, we work closely with insurance companies to streamline the repair process for you. At High Point Body & Paint, we understand that dealing with vehicle repairs after an accident can be stressful, so we aim to make the process as hassle-free as possible. Here’s how we assist you with insurance:

1. Insurance Communication: Once you bring your vehicle to us, we can communicate directly with your insurance provider to confirm coverage details and ensure that all necessary paperwork is handled efficiently.
2. Claims Processing: We have experience working with multiple insurance companies and can help facilitate the claims process to speed up approval times for repairs.
3. Direct Billing: In many cases, we can bill your insurance company directly, minimizing the amount of paperwork you need to handle.
4. Assistance with Claims: Our knowledgeable staff is here to assist you with your insurance claims, answer any questions you might have, and provide guidance throughout the repair process.

To get started, simply provide us with your insurance details when you bring in your vehicle, and we will take care of the rest. Our goal is to reduce your workload and ensure your vehicle is repaired to your satisfaction without any unnecessary delays.

How long will the repairs take?

At High Point Body & Paint, we understand that having your vehicle in the shop can be an inconvenience. We are committed to completing your vehicle’s repairs as quickly as possible, without compromising on quality. The duration of repairs can vary based on several factors:

1. Extent of Damage: Minor repairs may be completed in a few days, whereas more extensive damage may take longer.
2. Availability of Parts: Sometimes, we are dependent on the availability of specific parts needed for your repair. While we work closely with suppliers to expedite this process, delays in parts delivery can extend the repair time.
3. Insurance Processing: If your repair involves an insurance claim, the approval process can also impact the timeline. We collaborate with insurance companies to minimize any delays.

To keep you informed, we provide regular updates throughout the repair process. Once we assess your vehicle, we will give you an estimated timeline for completion based on the current workload and parts availability. We strive to get you back on the road as soon as possible, ensuring your vehicle is repaired to our high standards.

Do you offer a warranty on your repair work?

At High Point Body & Paint, we stand behind the quality of our workmanship. We are proud to offer a comprehensive warranty on all our repair work. This warranty covers any issues related to our workmanship.

What’s Covered:

• Workmanship and Paint: Our warranty guarantees that all repairs, from body work to paint, are free from workmanship defects under normal usage conditions.
• Parts: Any parts we install during your vehicle’s repair are covered by the manufacturer’s warranty.

Should you experience any problems with the repairs we have performed, simply bring your vehicle back to us. We will promptly address any issues covered by our warranty at no additional cost to you.

Your trust is important to us, and our warranty is our promise of quality and durability in every repair we undertake. For detailed information about what’s covered, please contact us or visit our shop.

What certifications do your technicians have?

At High Point Body & Paint, we are committed to maintaining the highest standards of quality and professionalism in the industry. Our technicians are distinguished by their certification from PPG Certified Refinish Center, meaning we are a certified center for PPG refinishing products. This ensures that all paint jobs meet the highest standards of color matching and durability.

This certification also reflects our commitment to excellence and continuous training, ensuring that our team is equipped with the latest techniques and knowledge to handle any repair. When you trust your vehicle to High Point Body & Paint, you’re choosing a team of experts dedicated to restoring your vehicle to its peak condition.

Can I choose the type of parts used for my vehicle’s repairs?

At High Point Body & Paint, we understand the importance of flexibility in vehicle repairs and aim to accommodate your preferences wherever possible. Whether you can choose the type of parts used for your vehicle’s repairs may depend on several factors:

• Availability: We will consider your preference for specific parts, such as OEM (Original Equipment Manufacturer), aftermarket, or used parts, based on what is available at the time of repair.
• Insurance Policy: Some insurance agreements may dictate the type of parts that can be used. We will help you understand your policy details and work within those guidelines.
• Warranty and Safety: We prioritize your vehicle’s integrity and safety, and in some cases, this may limit the types of parts that can be used without compromising the warranty or the safety standards of the repair.

We invite you to discuss your parts preferences when you bring in your vehicle for repair. Our team will do our best to accommodate your requests, ensuring that the conditions for using your preferred parts are appropriate and that the final outcome meets your satisfaction.

Do you provide updates during the repair process?

At High Point Body & Paint, we believe in keeping you informed. Communication is key to a smooth repair process, and we ensure that you are updated on the progress of your vehicle’s repairs, particularly if any unforeseen issues arise during our repairs that may need further attention.

We strive to make the repair process as transparent and stress-free as possible. If you have any questions or need more detailed updates at any time, our friendly staff is just a phone call away.